| 20 | | |
| 21 | | How to report bugs |
| 22 | | ================== |
| 23 | | |
| 24 | | The best option is to use the corresponding debug package for this version |
| 25 | | of Uniaud and UniInfo.zip, both of which are available from the Netlabs ftp |
| 26 | | site: |
| 27 | | ftp.netlabs.org/pub/uniaud . |
| 28 | | |
| 29 | | All bug reports should go to Uniaud Trac which may be found on: |
| 30 | | http://svn.netlabs.org/uniaud/report . If you do not have your own login |
| 31 | | credentials, you can request one at: |
| 32 | | http://www.netlabs.org/en/site/member/member.xml . |
| 33 | | |
| 34 | | Describe your bug briefly, but be as specific as possible. If your system has |
| 35 | | some exotic hardware which may or may not be involved, mention this in your |
| 36 | | report. Describe whatever steps you deem necessary to recreate the condition, |
| 37 | | whether the condition occurs sometimes, always, or very rarely. Mention any |
| 38 | | troubleshooting steps you have attempted prior to raising the ticket. |
| 39 | | |
| 40 | | Finally, per the above recommendation, attach the unilog.zip archive to the |
| 41 | | ticket. |
| 42 | | |
| 43 | | What todo with a TRAP screen: |
| 44 | | ============================= |
| 45 | | |
| 46 | | N.B.: You should only do this if you have a floppy drive in your system or a |
| 47 | | memory dump partition. Support and directions for setting up the latter are |
| 48 | | beyond the scope of this document, but detailed instructions may be found at |
| 49 | | the following url: |
| 50 | | http://home.earthlink.net/~steve53/os2diags/TrapDumpRef.txt |
| 51 | | |
| 52 | | 1. Press Ctrl-Alt-F10 twice (note never do this on a running system!!). |
| 53 | | You will be asked to insert a diskette (please note the complete |
| 54 | | diskette will be wiped!!). You _only_ need to fill up one diskette to |
| 55 | | get the trap screen. |
| 56 | | 2. Insert the diskette. |
| 57 | | 3. When prompted to insert the next diskette, reboot with Ctrl-Alt-Del, |
| 58 | | and either allow the system to boot normally, or follow one of the |
| 59 | | recovery procedures outlined above to temporarily disable Uniaud. |
| 60 | | 4. Upon a successful boot, you may download and run this script: |
| 61 | | http://home.earthlink.net/~steve53/os2diags/DumpTrapScreen.zip to |
| 62 | | extract the trap screen from the diskette. |
| 63 | | |
| 64 | | Trap screen data is extremely helpful when raising a support ticket. |
| 65 | | |
| 66 | | F.A.Q. |
| 67 | | ===== |
| 68 | | Q. What is OS/2? |
| 69 | | A. If you ask this one, you probably don't need UniAud. Go to |
| 70 | | www.eComStation.com to get more information or to purchase a license. |
| 71 | | |
| 72 | | Q. What is Uniaud? |
| 73 | | A. Uniaud is the Universal Audio Support driver for OS/2 and eComStation, |
| 74 | | based on the Linux ALSA project (http://www.alsa.com ). |
| 75 | | |
| 76 | | Q. Uniaud detected my card successfully but I have no sound |
| 77 | | A. Try to install uniaud with amount of installed cards = 0 (see section below) |
| 78 | | reboot and then install uniaud with amount of cards = 1 |
| 79 | | |
| 80 | | Q. Uniaud detected my card successfully but when I try to play something I got |
| 81 | | error: MCI Error 5134: No device driver found. |
| 82 | | A. With eComstation 1.2 and 1.2R there, start minstall.exe and choose |
| 83 | | the last option in the main menu to reset your mmecs settings. |
| 84 | | Then reinstall Uniaud. |
| 85 | | |
| 86 | | With eComStation 1.1/1.0 or MCP 1/2 or Warp 4, choose to uninstall Uniaud |
| 87 | | (read description below in this file). Reboot your system and reinstall |
| 88 | | Uniaud. |
| 89 | | |
| 90 | | Q. I installed MIDI support, but when I click on a Midi file I hear no music. |
| 91 | | What is happening ? |
| 92 | | |
| 93 | | A. Most audio cards don't support MIDI. So if there is no MIDI playback |
| 94 | | its most likely not support by Uniaud in conjunction with your chipset. |
| | 83 | |
| | 84 | |
| | 85 | How to uninstall Uniaud |
| | 86 | ======================== |
| | 87 | |
| | 88 | To temporarily disable Uniaud, simply comment the following two lines in |
| | 89 | CONFIG.SYS: |
| | 90 | |
| | 91 | DEVICE=x:\MMOS2\UNIAUD32.SYS |
| | 92 | DEVICE=x:\MMOS2\UNIAUD16.SYS |
| | 93 | |
| | 94 | To uninstall Uniaud, run install.cmd again. When prompted by the multimendia |
| | 95 | installer, select the option to remove an installed feature. |
| | 96 | |
| | 97 | |
| | 98 | What todo with a TRAP screen: |
| | 99 | ============================= |
| | 100 | |
| | 101 | N.B.: You should only do this if you have a floppy drive in your system or a |
| | 102 | memory dump partition. Support and directions for setting up the latter are |
| | 103 | beyond the scope of this document, but detailed instructions may be found at |
| | 104 | the following url: |
| | 105 | http://home.earthlink.net/~steve53/os2diags/TrapDumpRef.txt |
| | 106 | |
| | 107 | 1. Press Ctrl-Alt-F10 twice (note never do this on a running system!!). |
| | 108 | You will be asked to insert a diskette (please note the complete |
| | 109 | diskette will be wiped!!). You _only_ need to fill up one diskette to |
| | 110 | get the trap screen. |
| | 111 | 2. Insert the diskette. |
| | 112 | 3. When prompted to insert the next diskette, reboot with Ctrl-Alt-Del, |
| | 113 | and either allow the system to boot normally, or follow one of the |
| | 114 | recovery procedures outlined above to temporarily disable Uniaud. |
| | 115 | 4. Upon a successful boot, you may download and run this script: |
| | 116 | http://home.earthlink.net/~steve53/os2diags/DumpTrapScreen.zip to |
| | 117 | extract the trap screen from the diskette. |
| | 118 | |
| | 119 | Trap screen data is extremely helpful when raising a support ticket. |
| | 120 | |
| | 121 | How to report bugs |
| | 122 | ================== |
| | 123 | |
| | 124 | The best option is to use the corresponding debug package for this version |
| | 125 | of Uniaud and UniInfo.zip, both of which are available from the Netlabs ftp |
| | 126 | site: |
| | 127 | ftp.netlabs.org/pub/uniaud . |
| | 128 | |
| | 129 | All bug reports should go to Uniaud Trac which may be found on: |
| | 130 | http://svn.netlabs.org/uniaud/report . If you do not have your own login |
| | 131 | credentials, you can request one at: |
| | 132 | http://www.netlabs.org/en/site/member/member.xml . |
| | 133 | |
| | 134 | Describe your bug briefly, but be as specific as possible. If your system has |
| | 135 | some exotic hardware which may or may not be involved, mention this in your |
| | 136 | report. Describe whatever steps you deem necessary to recreate the condition, |
| | 137 | whether the condition occurs sometimes, always, or very rarely. Mention any |
| | 138 | troubleshooting steps you have attempted prior to raising the ticket. |
| | 139 | |
| | 140 | Finally, per the above recommendation, attach the unilog.zip archive to the |
| | 141 | ticket. |
| | 142 | |
| | 143 | |
| | 144 | F.A.Q. |
| | 145 | ===== |
| | 146 | Q. What is OS/2? |
| | 147 | A. If you ask this one, you probably don't need UniAud. Go to |
| | 148 | www.eComStation.com to get more information or to purchase a license. |
| | 149 | |
| | 150 | Q. What is Uniaud? |
| | 151 | A. Uniaud is the Universal Audio Support driver for OS/2 and eComStation, |
| | 152 | based on the Linux ALSA project (http://www.alsa.com ). |
| | 153 | |
| | 154 | Q. Uniaud detected my card successfully but I have no sound |
| | 155 | A. Try to install uniaud with amount of installed cards = 0 (see section below) |
| | 156 | reboot and then install uniaud with amount of cards = 1 |
| | 157 | |
| | 158 | Q. Uniaud detected my card successfully but when I try to play something I got |
| | 159 | error: MCI Error 5134: No device driver found. |
| | 160 | A. With eComstation 1.2 and 1.2R there, start minstall.exe and choose |
| | 161 | the last option in the main menu to reset your mmecs settings. |
| | 162 | Then reinstall Uniaud. |
| | 163 | |
| | 164 | With eComStation 1.1/1.0 or MCP 1/2 or Warp 4, choose to uninstall Uniaud |
| | 165 | (read description below in this file). Reboot your system and reinstall |
| | 166 | Uniaud. |
| | 167 | |
| | 168 | Q. I installed MIDI support, but when I click on a Midi file I hear no music. |
| | 169 | What is happening ? |
| | 170 | |
| | 171 | A. Most audio cards don't support MIDI. So if there is no MIDI playback |
| | 172 | its most likely not support by Uniaud in conjunction with your chipset. |
| | 173 | |
| | 174 | |
| | 175 | How can I support the project ? |
| | 176 | ================================ |
| | 177 | |
| | 178 | We need your feedback! Consider making a donation, and of course, report bugs. |
| | 179 | |
| | 180 | To make a financial contribution to the project, please visit the Mensys |
| | 181 | website: http://shop.mensys.nl/uk/netlabs |
| | 182 | |